• How do I sign up for a MyPhillyWaterBill account?

• What do I need to sign up for a MyPhillyWaterBill account?

• What are the password requirements?

• Where can I find my water access code?

• Can I track payments to make sure the right amount is applied to my accounts?

• Will paperless online billing become mandatory?

• How can I add multiple service addresses?

• I added the wrong service address, what should I do?

• Can I delete or deactivate an account or service address?

• Can I deactivate my MyPhillyWaterBill account?

• What does INACTIVE mean in the service address drop down?

• Can I also pay my HELP loan and other non-usage charges?

• Can I sign up for a MyPhillyWaterBill account if I'm on a payment agreement or low-income program?

• I get an error message, “We’re sorry you are not able to use the self-service options at this time. Please contact the City of Philadelphia...” when trying to sign up.