How do I refund a payment?
To refund an Approved or Remitted payment, locate it in the Payment Manager and click the confirmation code to view Payment Details.
- Click Refund Payment in the top right of the page
- Review the payment information and enter the refund amount
- Enter the reason for refunding the payment
- Click Submit to process the refund
- You will be shown a confirmation of the refund and the updated payment details.
Please Note: You are not able to refund more than the original payment.
Refund Timelines
The initial payment status will be Refund. Refunds will not be cleared until 5 days have passed since the original payment. If a refund is processed within the 5 day period, it will be held for the remaining days starting from the originally scheduled payment date. After the 5 days, the refund will be processed and the status will change to Refunded If 5 days has passed the refunds will clear the next business day.
If the payment is returned the status will change to Returned and the refund will not be processed.