How do I cancel a payment?
To cancel a Scheduled or Authorized payment, search for it in the Payment Manager and click the confirmation code to view Payment Details.
Please note: PINless Debit payments are not able to be cancelled when in the authorized state.
- Click Cancel Payment in the top right of the page
- Review the payment information and enter the reason for cancelling the payment
- Click Submit to cancel
- You will be shown a confirmation of the cancellation and the updated payment details.
Please Note: Customers are also able to cancel a payment before it has been sent for processing.