How do I impersonate a Subscriber?
Impersonating a Subscriber will allow you to enter and view the Biller Direct site just as they would. This is a great tool when assisting a customer who is having difficulty. To impersonate:
- Search for and locate the Subscriber's profile using the Subscriber Manager
- Click Impersonate in the Action column
Please note: When impersonating you are limited to View only access and cannot make changes on the Subscriber's behalf.